Terms of service.
Cancelling an order makes us very sad! However, we do understand that circumstances may change and that you may need to cancel your order.
CANCELLATION: LloonsbyJazllc orders balloons and other decorations for you the day you signed the contract and begin to build or prep days in advance and your order may have already been completed or balloons purchased specifically for your order so contact us immediately to start the cancellation process. Cancelling within 7 days from event, there will be no refunds issued and payments will be forfeited. Retainers are non-refundable, only transferrable to future dates.
RESCHEDULING: You may reschedule and move your installation date for your event with no additional fees if you provide a notice to LloonsbyJazllc in writing (via email). If you move your date and then decide to cancel you will not be provided a refund under any circumstance. Rescheduling can be made no more than 60 days after the original planned date.
EVENT RETAINER FEE: We do require retainer of 50% in some cases 80% at time of booking; events are not confirmed until payment has been received.
If you have any questions please send us an email at LloonsbyJaz@gmail.com or call/text us at 980-272-0379. We will not process cancellation requests via any social media channels.
LloonsbyJazllc is not liable for balloons once they are out of our care and can not guarantee your balloons will last once they have been delivered or picked up. Environmental factors, including weather, children, pets, different surfaces, hot or cluttered car conditions, nails, and foliage can jeopardize the lifespan of our creations. LloonbyJazllc uses only the highest quality balloons and materials. However, some may pop or deflate sooner than anticipated. PLEASE NOTE: We will be unable to provide any refunds if any balloons pop after we deliver them safely to your event. We will be unable to provide any refunds if balloons in the garland pop or if the garland falls after we have completed installation at your event.
Outdoor Disclaimer:
Most of our products don’t experience problems but we want to make sure we inform you how to best maintain your balloons outdoors, as heat, direct sunlight and wind are not ideal!
Direct Sunlight/Heat: We recommend placing the balloons or garland in shaded areas, as direct sunlight for short periods of time can cause balloons to expand beyond their limits and pop. We don’t recommend they stay outside in direct sunlight for more than 30 minutes if the weather is over 80 degrees or with no cloud coverage. Dark balloon colors soak up the heat more so you may want to consider lighter colors.
Wind: Our garlands are not made to withstand medium to strong winds. We will take precaution by attaching your garland in as many spots as possible but strong gusts of wind can shift the garland during your event. Garlands are also not meant to last overnight and are not advised for multi-day events if installed outdoors. If installed near gardens, light fixtures, brick walls, wooden structures, etc. parts of the garland could bump against them from a strong breeze and cause some of the garland to pop.
LATEX BALLOON WARNING; CHOKING HAZARD:
Children under 8 years can choke or suffocate on un-inflated or broken balloons. Adult supervision is required. Keep un-inflated balloons away from children. Discard broken balloons at once.